Shipping Policy

By placing an order through this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations for our service.

 

Shipping costs

Our shipping costs are set at a flat rate of 3.9€ (£3.5) per order, with some variation for countries farther from our Netherlands-based warehouse. We're delighted to offer free shipping for orders exceeding 20€ (£20) in total. This means once your order reaches or surpasses the 20€ (£20) threshold, you won't incur any additional shipping fees.

 

Delivery time

Europe

We ship all orders from our warehouse in The Netherlands, typically dispatching them within 1 business day. After dispatch, please expect delivery within Europe within 3-7 business days.

 

United Kingdom

We prepare and ship all our orders within 1 business day from our warehouse in the Netherlands. After dispatch, please allow 2-4 business days for delivery.

NOTE: Delivery time might be 4 or 5 days longer if the address is on offshore islands of the UK. These islands include (but are not limited to):

  • Shetland Island
  • Orkney Island
  • Outer Hebrides
  • Inner Hebrides
  • Isle of Man
  • Isle of Wight
  • Channel Islands

If these delivery times are exceeded, please email us at support@vueswiss.com so that we can carry out an investigation.

 

Shipping line

We use Post NL or Ascendia for European shipments and Royal Mail for UK shipments.

 

Track your order

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Change of Delivery Address

For requests to change the delivery address, we can make adjustments at any time before processing the order. To proceed, please send the new address to support@vueswiss.com as soon as possible after payment. Include "URGENT - CHANGE OF ADDRESS - ORDER #123456" in the subject line or body of the email, along with your order number.

An order is considered processed once you receive the shipping confirmation.

If the order has already been processed, we must wait for the item to be returned to us by the postal services before reshipping it to you.

In the event a package is sent to an incorrect address due to a customer-entered shipping error, it cannot be refunded if lost. However, we will resend it again at no additional cost.

 

Missing item

If when you receive your order an item is missing, please email us at support@vueswiss.com so that we can reship the missing item.

 

Taxes

All products are sold tax-excluded (excluding taxes).

 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

Customer service

For all customer service enquiries, please email us at support@vueswiss.com