By placing an order through this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations for our service.

Shipping costs

Shipping costs are set at a flat rate of 2.9€ per order. However, we are pleased to offer free shipping for all orders with a total value exceeding 20€. This means that if your order reaches or exceeds the 20€ threshold, you will not be charged any additional shipping fees.

Delivery time

Europe

All orders are shipped from our Dutch warehouse and are dispatched within 1 business day. Once shipped, please allow 3-7 business days for delivery within Europe.

United Kingdom

All our items are prepared and shipped within 24 hours. Once shipped, please allow 3-7 business days for delivery.

NOTE: Delivery time might be 4 or 5 days longer if the address is on offshore islands of the UK. These islands include (but are not limited to):

• Shetland Island
• Orkney Island
• Outer Hebrides
• Inner Hebrides
• Isle of Man
• Isle of Wight
• Channel Islands

If these delivery times are exceeded, please email us at support@vueswiss.com so that we can carry out an investigation.

Shipping line

European shipments are handled by Post NL, while Dutch shipments are managed through Asendia. The tracking link is sent in the shipping confirmation email.

Track your order

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Change of Delivery Address

For requests to change the delivery address, we can make adjustments at any time before processing the order. To proceed, please send the new address to support@vueswiss.com as soon as possible after payment. Include "URGENT - CHANGE OF ADDRESS - ORDER #123456" in the subject line or body of the email, along with your order number.

An order is considered processed once you receive the shipping confirmation.

If the order has already been processed, we must wait for the item to be returned to us by the postal services before reshipping it to you.

In the event a package is sent to an incorrect address due to a customer-entered shipping error, it cannot be refunded if lost. However, we will resend it again at no additional cost.

Missing item

If when you receive your order an item is missing, please email us at support@vueswiss.com so that we can reship the missing item.

Taxes

All of our items are non-tax-deductible.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer service

For all customer service enquiries, please email us at support@vueswiss.com