Shipping Policy


Read more about our Shipping Policy below

 

Vue Swiss ("we" and "us") is the operator of https://vueswiss.com website. By placing an order through this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations for our service.

 

GENERAL INFORMATION

Shipments within Europe are handled by PostNL or Asendia, while deliveries to the United Kingdom are managed by Royal Mail.

Once an order has been dispatched, a tracking link will be provided. Tracking information is based on the latest updates available from the selected shipping carrier.

 

SHIPPING INFORMATION

We ship to Europe and the Middle East from our warehouse in the Netherlands. Orders are typically processed and dispatched within 1–2 business days.

Shipping is charged at a flat rate of 3.9€ (£3.5) per order. For some destinations farther from our warehouse, shipping costs may vary slightly. We offer free shipping on orders over 30€ (£30). Once your order reaches this amount, no shipping fees will apply.

 

TRACKED SHIPPING

3.9 (£3.5) ORDERS OVER 30€ (£30) FREE SHIPPING
Destination Shipping Time
France / Spain
Ireland /  Italy / Portugal
Liechtenstein / Monaco
San Marino / Austria Switzerland / Luxembourg		 3 - 7 Business days
Denmark /  Belgium / Norway,
Svalbard & Jan Mayen
Netherlands / Sweden / Finland		 3 - 8 Business days 
Bulgaria / Croatia
Cyprus / Estonia
Faroe Islands / Georgia
Gibraltar / Poland
Bosnia & Herzegovina
Greece /  Latvia
Lithuania / Malta
Montenegro / Serbia
North Macedonia / Albania
Slovakia / Slovenia
Ukraine /  Czechia
Russia /  Andorra
Armenia / Belarus
Cyprus / Hungary		 3 - 10 Business Days 
United Kingdom  2 - 4 Business Days 
United Arab Emirates
Qatar 
5 - 12 Business Days 
Saudi Arabia 5 - 18 Business Days 
Other European Countries 4 - 12 Business days*

*Some remote areas in Europe have longer shipping times.

 

EXPRESS SHIPPING


We offer express delivery via FedEx from our warehouse in the Netherlands. Orders are processed quickly and shipped out fast. You’ll see delivery options, estimated times, and costs at checkout so you can choose what works best for you.

DESTINATION ORDERS BELOW 30€ ORDERS OVER 30€

Most European countries*

1-4 Business Days

 €17.90 €12.90

United Kingdom

1-3 Business Days

 £14.90 £12.90

Switzerland

1-3 Business Days

 CHF 19.90 CHF 24.90

UAE / Saudi Arabia / Qatar

2-6 Business Days

 €30 €30

*If you choose Express shipping, the cost may vary depending on your location. Addresses farther from our warehouse in the Netherlands might have slightly higher rates. Shipping costs are calculated automatically at checkout based on your delivery address.

 

ADDITIONAL SHIPPING INFORMATION

EU Shipping
Please note our shipping offer is valid in all regions except Moldova, where standard shipping is unavailable. For orders shipping to Moldova, only FedEx Express is available, and additional costs may apply.

UK Shipping
Delivery time might be 4 or 5 days longer if the address is on offshore islands of the UK. These islands include (but are not limited to):

Shetland Island, Orkney Island, Outer Hebrides, Inner Hebrides, Isle of Man, Isle of Wight

If these delivery times are exceeded, please email us at support@vueswiss.com so that we can carry out an investigation.

UAE, Saudi Arabia and Qatar Shipping 
Additional fees for local delivery may apply and are determined by the respective postal services, including Emirates Post and Saudi Post. These charges may vary based on the destination, package weight, and any applicable customs or handling fees. Customers are responsible for any additional costs imposed by local postal authorities, and we recommend reviewing local delivery policies for further details.

 

SHIPPING ADDRESS CHANGE / UPDATE

For delivery address changes, adjustments can be made at any time before the order is processed and shipped. 

  • Contact Customer Support at email support@vueswiss.com as soon as possible after payment.

  • Use the subject line: "URGENT - CHANGE OF ADDRESS - ORDER #123456"

  • Include your order number and the correct shipping address in the email body.

An order is considered processed once you receive the shipping confirmation.
If the order has already been processed, we must wait for the item to be returned to us by the postal services before reshipping it to you.

In the event a package is sent to an incorrect address due to a customer-entered shipping error, it cannot be refunded if lost. However, we will resend it at no additional cost. 


MISSING ITEMS

If you receive your order and an item is missing, please follow these steps:

  • Email support@vueswiss.com as soon as possible.

  • Include your order number and details of the missing item

Our team will review your request and arrange for the missing item to be reshipped.

 

CANCELLATIONS 

If you change your mind before receiving your order, cancellations can be processed at any time before the order has been dispatched. To request a cancellation, please contact us as soon as possible.

Once an order has been dispatched, it can no longer be canceled. In such cases, please refer to our refund policy for further instructions on how to proceed with returns and refunds.

 

CUSTOMER SERVICE 

For all customer service inquiries, please email us at support@vueswiss.com. Our Support team will assist you with any questions or concerns.

Shipping costs

Shipping costs are set at a flat rate of 3.9€ per order. Some countries may have a slightly different rate if they are located far from our warehouse based in the Netherlands. We are pleased to offer free shipping for all orders with a total value exceeding 20€. This means that if your order reaches or exceeds the 20€ threshold, you will not be charged any additional shipping fees.

 

Delivery time

Europe

All orders are shipped from our Swedish warehouse and are dispatched within 1 business day. Once shipped, please allow 3-7 business days for delivery within Europe.

 

United Kingdom

All our items are prepared and shipped within 24 hours. Once shipped, please allow 3-7 business days for delivery.

NOTE: Delivery time might be 4 or 5 days longer if the address is on offshore islands of the UK. These islands include (but are not limited to):

  • Shetland Island
  • Orkney Island
  • Outer Hebrides
  • Inner Hebrides
  • Isle of Man
  • Isle of Wight
  • Channel Islands

If these delivery times are exceeded, please email us at support@vueswiss.com so that we can carry out an investigation.

 

Shipping line

All our shipments are carried out with Deutsche Post Tracked Letter. Tracking link is sent in the shipping confirmation email.

 

Track your order

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Change of delivery address

For requests to change the delivery address, we are able to change the address at any time before the order is sent. To do so, just send us the new address within 12 hours after payment of the order.

If this 12-hour period is exceeded, we are forced to wait for the item to be returned to us by the postal services before sending it back to you.

If a package is sent to an incorrect address where the customer entered an incorrect shipping address, it can not be refunded if lost.

 

Missing item

If when you receive your order an item is missing, please email us at support@vueswiss.com so that we can reship the missing item.

 

Taxes

All of our items are non-tax-deductible.

 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

Customer service

For all customer service enquiries, please email us at support@vueswiss.com