Please do not return your package without first contacting our team at support@vueswiss.com or filling out the form on our money-back guarantee page. We’re unable to process returns or refunds without prior approval.

Money-back guarantee

We’re confident our products deliver real results. But if you’re not 100% satisfied, we offer a 60-day money-back guarantee.

To activate the guarantee, please visit our money-back guarantee page and fill out the form provided. Make sure to submit your request between 30 and 60 days from the delivery date to be eligible. Once submitted, our team will review your request and get back to you.

We ask that you give the product a fair trial before applying. For example, with our patches, we recommend using them at least three times to see visible results.

When all conditions are met, we’ll refund your order without asking for a return.

Once approved, your refund will be processed within 3 business days. Credit card providers may take up to 10 days to finalize the refund.

Refunds apply to all products that were correctly used and tested. For any unused products, such as when multiple boxes were purchased, the unopened items will be refunded once returned. Shipping fees are not refundable, and you are responsible for return postage on unopened products.

Incomplete or unclear submissions may not be accepted, so please make sure your form is filled out properly.

Product return

If you changed your mind and wish to return some or all products of your order, please ask our customer service at support@vueswiss.com to provide you with the shipping address to return them.

You are responsible for the postage costs associated with returning the product(s), and these costs will not be refunded.

If you are shipping an order over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The amount (excluding shipping costs) will be refunded to your original form of payment once we have received the product(s). Please note that credit card companies may take up to 10 days to process the refund.

Product exchange

We understand that sometimes you may wish to exchange a product for a different item. We offer product exchanges if you return one or more products in their original unsealed packaging. To initiate a product exchange, please follow these steps:

Contact our support team at support@vueswiss.com to obtain the return shipping address for the exchange.

Pack the product(s) securely in their original unsealed packaging.

You are responsible for the postage costs associated with returning the product(s) for the exchange, and these costs will not be refunded.

Please note that the exchanged product must be in its original condition and packaging to be eligible for the exchange.

Cancellation before Order Processing

If you wish to cancel your order for an immediate refund, it must be done before the order is processed. Please note that we are unable to confirm exactly when your order will be processed, but our warehouse operates from Monday to Friday, and the usual processing time is less than one business day. An order is considered processed once you have received the shipping confirmation.

To increase the chances of canceling your order before it’s processed, kindly send an email to support@vueswiss.com with the subject line "URGENT CANCELLATION - Order #123456." Include your order number in the email subject.

Your refund will be processed, and credit will automatically be applied to your credit card or the original method of payment within 3 business days. Please note that credit card companies may take up to 10 days to process the refund.

Cancellation after Order Processing

If your order has been processed, we are unfortunately unable to issue a refund until the product has been returned to the address we provide. An order is considered processed once you have received the shipping confirmation.

If you still wish to cancel your order after it has been processed, please email us at support@vueswiss.com, and we will promptly provide you with a return address.

Please note that in this case, you will be responsible for the return shipping costs. You are eligible for a refund only if the product is unopened and in the same condition in which we sent it to you.

Once you have shared the shipment receipt with our support team, credit will automatically be applied to your credit card or the original method of payment within 3 business days. Shipping costs of your order are excluded from the refund.

Please be aware that credit card companies may take up to 10 days to process the refund.

Item damaged

Our products are sent by logistics companies and it is possible that, in rare cases, they may suffer from damage in transit.

If this is the case and your product arrives broken or unusable, you can contact us for an exchange or refund.

Please email us at support@vueswiss.com with a picture of the broken product and whether you would like a refund or a new item. Following this email, we will send you a return address for the item.

It is important to be patient, as the package is always inspected upon return for a refund/exchange. Only after the product has been inspected will we decide whether or not you will receive a refund.

If you are approved, then your refund or a new shipment will be processed.

Wrong product

In very rare cases, it may happen that a human error occurs in our shipping team and the wrong product is shipped to you.

Should this happen, please send us a picture of the product received at support@vueswiss.com so that we can check and send you the correct product.

Following this email, we will send you a return address for the wrong product at our own cost.

Item never arrived

We understand the frustration of not receiving your product within the expected timeframe. If your order has not arrived within 14 days of placing it, please reach out to us at support@vueswiss.com, and we will investigate the matter using the tracking number.

Please keep in mind that certain external factors, such as strikes or unforeseen circumstances, may occasionally cause delays in shipping. During these times, the tracking information may appear stagnant for a few days. We kindly ask for your patience and understanding, as these circumstances are beyond our control.

If the product was returned to us due to an inability to identify your mailbox or if an incorrect address was provided during checkout, we will request a new address from you to reship the item promptly.

In the event of an unsuccessful delivery attempt, we will guide you to your local post office or carrier to arrange a second delivery attempt.

Rest assured, we are committed to ensuring that you receive your order, and we will do everything we can to resolve any issues related to non-delivery. If the parcel has been returned to the sender as unclaimed within the time limit, please provide us with the correct address so that we can arrange a second delivery.

General notes

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Items on sale are refunded at the price of the sale period and not at the normal rate.