Shipping Policy
Read more about our Shipping Policy below
Vue Swiss ("we" and "us") is the operator of https://vueswiss.com website. By placing an order through this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations for our service.
GENERAL INFORMATION
Stock availability - some items may be out of stock at the time of purchase. In such instances, customers have the option to receive a notification once the item becomes available again. This ensures that customers are promptly informed when the product is restocked and ready for purchase.
PostNL or Asendia handle shipments within Europe, while Royal Mail is used for shipments to the UK.
Upon dispatch, customers will receive a tracking link to monitor the progress of their shipment. Tracking updates will be provided based on the latest information available from the shipping provider.
SHIPPING INFORMATION
We ship to Europe and the Middle East from our warehouse located in the Netherlands.
Our warehouse in the Netherlands ensures efficient processing and dispatch of orders to the specified regions, typically dispatching them within 1 - 2 business days.
Our shipping costs are set at a flat rate of 3.9€ (£3.5) per order, with some variation for countries farther from our Netherlands-based warehouse. We're delighted to offer free shipping for orders exceeding 30€ (£30) in total. This means once your order reaches or surpasses the 30€ (£30) threshold, you won't incur any additional shipping fees.
Tracked Shipping (Post Office Delivery)
| 3.9 (£3.5) | ORDERS OVER 30€ (£30) FREE SHIPPING |
| Destination | Shipping Time |
| France / Spain Ireland / Italy / Portugal Liechtenstein / Monaco San Marino / Austria Switzerland / Luxembourg |
3 - 7 Business days |
| Denmark / Belgium / Norway, Svalbard & Jan Mayen Netherlands / Sweden |
3 - 8 Business days |
| Bulgaria / Croatia Cyprus / Estonia Faroe Islands / Georgia Gibraltar / Poland Bosnia & Herzegovina Greece / Latvia Lithuania / Malta Montenegro / Serbia North Macedonia / Albania Slovakia / Slovenia Ukraine / Czechia Russia / Andorra Armenia / Belarus Cyprus / Hungary |
3 - 10 Business Days |
| United Kingdom | 2 - 4 Business Days |
| United Arab Emirates Qatar |
5 - 12 Business Days |
| Saudi Arabia | 5 - 18 Business Days |
| Other European Countries | 4-12 Business days* |
*Some remote areas in Europe have longer shipping times.
- Finland
| 4.9€ | ORDERS OVER 30€ - FREE SHIPPING |
| Destination | Shipping Time |
| Finland | 3 - 8 Business days |
Express Shipping (Courier Delivery)
We offer express delivery for faster shipping from our warehouse in the Netherlands. Orders placed with express delivery will be processed and dispatched promptly to ensure quick arrival. Express delivery options and details are visible on the checkout page, where you can review estimated delivery times and associated costs, allowing you to choose the best shipping option for your needs.
- Most European Countries
| FedEx Express |
| 17.90€ |
| ORDERS OVER 30€ |
| 12.90€ |
| 1-3 Business Days |
- United Kingdom
| FedEx Express |
| £14.90 |
| ORDERS OVER £30 |
| £12.90 |
| 1-3 Business Days |
- Finland
| FedEx Express |
| 17.90€ |
| ORDERS OVER 30€ |
| 13.90€ |
| 1-3 Business Days |
- Norway
| Regular |
| 3.9€ |
| Express |
| 19.50€ |
| ORDERS OVER 30€ |
| 16.50€ |
- Poland
| Regular |
| 3.9€ |
| Express |
| 20.5€ |
| ORDERS OVER 30€ |
| 15.5€ |
- UAE
| Regular |
| 5.6€ |
| FedEx Express |
| 30€ |
| 2-6 Business Days |
- Qatar
| Regular |
| 5.9€ |
| FedEx Express |
| 32€ |
| 2-6 business Days |
- Saudi Arabia
| Regular |
| 4.7€ |
| FedEx Express |
| 30€ |
| 2-6 business Days |
- Switzerland
| Regular |
| 4€ |
| FedEx Express |
| 26€ |
| ORDERS OVER 30€ |
| 20.5€ |
- Kosovo
| FedEx Express |
| 19€ |
| 2-4 Business Day |
- Moldova
| FedEx Express |
| 19€ |
| 2-4 Business Day |
- Indonesia
| Express International |
| 25.5€ |
For customers choosing Express shipping, please be aware that the shipping rate may vary depending on your location. If your delivery address is farther from our Netherlands-based warehouse, the shipping cost could be slightly higher to accommodate the additional distance and ensure timely delivery. Rates are calculated based on the shipping destination, and our system will reflect any changes accordingly.
ADDITIONAL SHIPPING INFORMATION
EU Shipping
Please note our shipping offer is valid in all regions except Moldova, where standard shipping is unavailable. For orders shipping to Moldova, only FedEx Express is available, and additional costs may apply.
UK Shipping
Delivery time might be 4 or 5 days longer if the address is on offshore islands of the UK. These islands include (but are not limited to):
Shetland Island, Orkney Island, Outer Hebrides, Inner Hebrides, Isle of Man, Isle of Wight
If these delivery times are exceeded, please email us at support@vueswiss.com so that we can carry out an investigation.
UAE, Saudi Arabia and Qatar Shipping
Additional fees for local delivery may apply and are determined by the respective postal services, including Emirates Post and Saudi Post. These charges may vary based on the destination, package weight, and any applicable customs or handling fees. Customers are responsible for any additional costs imposed by local postal authorities, and we recommend reviewing local delivery policies for further details.100
SHIPPING ADDRESS CHANGE / UPDATE
For delivery address changes, adjustments can be made at any time before the order is processed and shipped.
-
Contact Customer Support at email support@vueswiss.com as soon as possible after payment.
-
Use the subject line: "URGENT - CHANGE OF ADDRESS - ORDER #123456"
-
Include your order number and the correct shipping address in the email body.
An order is considered processed once you receive the shipping confirmation.
If the order has already been processed, we must wait for the item to be returned to us by the postal services before reshipping it to you.
In the event a package is sent to an incorrect address due to a customer-entered shipping error, it cannot be refunded if lost. However, we will resend it again at no additional cost.
MISSING ITEMS
If you receive your order and an item is missing, please follow these steps:
-
Email support@vueswiss.com as soon as possible.
-
Include your order number and details of the missing item
Our team will review your request and arrange for the missing item to be reshipped.
CANCELLATIONS
If you change your mind before receiving your order, cancellations can be processed at any time before the order has been dispatched. To request a cancellation, please contact us as soon as possible.
Once an order has been dispatched, it can no longer be canceled. In such cases, please refer to our refund policy for further instructions on how to proceed with returns and refunds.
CUSTOMER SERVICE
For all customer service inquiries, please email us at support@vueswiss.com. Our Support team will assist you with any questions or concerns.