PLEASE DO NOT RETURN YOUR PACKAGE BEFORE CONTACTING US, WE CAN NOT GUARANTEE TO PROCESS YOUR REFUND IF YOU DON'T CONTACT US FIRST.
We stand behind our products and are confident that they will deliver the results you desire. We understand that it can be challenging to fully trust a product that sounds too good to be true. That's why we proudly offer a 60-day money-back guarantee if you're not 100% satisfied with your product or the results.
To activate the money-back guarantee, please follow these steps:
- Give the product a fair trial for at least 30 days from the date of delivery, but no longer than 60 days. For our patches, we recommend using them at least three times as they tend to show noticeable results with regular use. If you haven't experienced any improvement or results after three uses, proceed to the next step.
- If you are unsatisfied with the performance of your Vue product or haven't seen significant results, please contact us via email at email@example.com. Include your order number and provide details about your experience.
- Once your claim is approved, we will refund you the amount equivalent to the product you have used (excluding shipping fees). If you have purchased the product multiple times, we can refund the extra units if you return them. Please request the return address from our customer support.
Please note that only used products are eligible for a money-back guarantee refund. You can return the unused products to our warehouse by asking the address to our customer service at firstname.lastname@example.org. Kindly note that you are responsible for the postage costs associated with returning the unopened products, and these costs will not be refunded.
Ensure that your claim is complete, legible, and easy to understand. Incomplete or illegible claims will be considered invalid, and you will not receive a refund.
The amount will be refunded to your original form of payment. Please note that credit card companies may take up to 10 days to process the refund.
If you changed your mind and wish to return some or all products of your order, please ask our customer service at email@example.com to provide you with the shipping address to return them.
You are responsible for the postage costs associated with returning the product(s), and these costs will not be refunded.
If you are shipping an order over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The amount (excluding shipping costs) will be refunded to your original form of payment once we have received the product(s). Please note that credit card companies may take up to 10 days to process the refund.
We understand that sometimes you may wish to exchange a product for a different item. We offer product exchanges if you return one or more products in their original unsealed packaging. To initiate a product exchange, please follow these steps:
Contact our support team at firstname.lastname@example.org to obtain the return shipping address for the exchange.
Pack the product(s) securely in their original unsealed packaging.
You are responsible for the postage costs associated with returning the product(s) for the exchange, and these costs will not be refunded.
Please note that the exchanged product must be in its original condition and packaging to be eligible for the exchange.
Cancellation before Order Processing
If you wish to cancel your order for an immediate refund, it must be done before the order is processed. Please note that we are unable to confirm exactly when your order will be processed, but our warehouse operates from Monday to Friday, and the usual processing time is less than one business day. An order is considered processed once you have received the shipping confirmation.
To increase the chances of canceling your order before it’s processed, kindly send an email to email@example.com with the subject line "URGENT CANCELLATION - Order #123456." Include your order number in the email subject.
Your refund will be processed, and credit will automatically be applied to your credit card or the original method of payment within 3 business days. Please note that credit card companies may take up to 10 days to process the refund.
Cancellation after Order Processing
If your order has been processed, we are unfortunately unable to issue a refund until the product has been returned to the address we provide. An order is considered processed once you have received the shipping confirmation.
If you still wish to cancel your order after it has been processed, please email us at firstname.lastname@example.org, and we will promptly provide you with a return address.
Please note that in this case, you will be responsible for the return shipping costs. You are eligible for a refund only if the product is unopened and in the same condition in which we sent it to you.
Once you have shared the shipment receipt with our support team, credit will automatically be applied to your credit card or the original method of payment within 3 business days. Shipping costs of your order are excluded from the refund.
Please be aware that credit card companies may take up to 10 days to process the refund.
Our products are sent by logistics companies and it is possible that, in rare cases, they may suffer from damage in transit.
If this is the case and your product arrives broken or unusable, you can contact us for an exchange or refund.
Please email us at email@example.com with a picture of the broken product and whether you would like a refund or a new item. Following this email, we will send you a return address for the item.
It is important to be patient, as the package is always inspected upon return for a refund/exchange. Only after the product has been inspected will we decide whether or not you will receive a refund.
If you are approved, then your refund or a new shipment will be processed.
In very rare cases, it may happen that a human error occurs in our shipping team and the wrong product is shipped to you.
Should this happen, please send us a picture of the product received at firstname.lastname@example.org so that we can check and send you the correct product.
Following this email, we will send you a return address for the wrong product at our own cost.
Item never arrived
We understand the frustration of not receiving your product within the expected timeframe. If your order has not arrived within 14 days of placing it, please reach out to us at email@example.com, and we will investigate the matter using the tracking number.
Please keep in mind that certain external factors, such as strikes or unforeseen circumstances, may occasionally cause delays in shipping. During these times, the tracking information may appear stagnant for a few days. We kindly ask for your patience and understanding, as these circumstances are beyond our control.
If the product was returned to us due to an inability to identify your mailbox or if an incorrect address was provided during checkout, we will request a new address from you to reship the item promptly.
In the event of an unsuccessful delivery attempt, we will guide you to your local post office or carrier to arrange a second delivery attempt.
Rest assured, we are committed to ensuring that you receive your order, and we will do everything we can to resolve any issues related to non-delivery. If the parcel has been returned to the sender as unclaimed within the time limit, please provide us with the correct address so that we can arrange a second delivery.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Items on sale are refunded at the price of the sale period and not at the normal rate.